VersaSRS Capabilities 

User Functions

  • Submit Request / Issues / Enquiries.
  • Look-Up Ticket.
  • Respond to Tickets.
  • Knowledge base Searching / Search Issues.
  • Receive Email Notifications.
  • Add Notes to Issues.
  • Add Solution to Issue.
  • Close Issue.
  • Create Knowledge base Articles.
  • Access to Hot News Board for System-wide Alerts and Support Issues.

 

Administrator/Manager Functions

  • Create Job Templates
  • Assign Tickets
  • Automatically Log Jobs (Schedule Jobs)
  • Manage Hot News Articles
  • Manage System Queues, Skill Groups and Users
  • Establish Issue Types and Subtypes (Keys) and Set Associated Priorities
  • Manage Notification Templates
  • Manage the Knowledge Base System
  • Plus much, much more...

VersaDev - Capabilities Statement VersaDev: versaSRS (helpdesk SRS) - Capabilities Statement

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